Pestana Porto - A Brasileira, City Center & Heritage Building

The breakfasts were lovely plenty of choice in the main area and excellent alternatives on the menu board with omelettes and selection of different coffees The staff were very very good in the breakfast area and the main person unfortunately we did not catch her name in charge of proceedings was so polite and nothing was too much trouble for her always a cheerful smile and always very attentive

The staff were pleasant, the location was useful, the room was quiet, the famous cafe was ok, generally an OK hotel.

The location was great. The bed was very comfortable. The front desk staff were wonderful! The breakfast amazing.

The service that we received from the Front Desk staff Guilherme & Pedro was superb. We were welcomed with a complimentary drink which was very nice. During check in we have asked about an urgent dry cleaning service as my coat got dirty on the plane, it was very late but they guys managed to find and recommend a self service laundry very close to the hotel that was still open. After we came back to the room we have found 2 more complimentary drinks and a piece of cake with a candle on it as I mentioned to Guilherme and Pedro during check in that it was my birthday. It was a very kind and thoughtful gesture. Very good breakfast buffet with an option to order from a menu. Friendly and pleasant staff. Perfect location, rooms are comfortable and clean. 
I highly recommend the hotel.

As with any holiday especially for us the first time in Porto it's the members of staff that change a hotel from good to excellent, you have some amazing talent who we interfaced with notably Jorge/Luis/Traso/Jay/Malfalda and Ines. In the 4 days we were there we didn't see any senior management. The hotels location was excellent with a selection of quality restaurants nearby.